Frequently Asked Questions

Discover the answers to the questions that our customers and artists ask most often.

Brand

Who founded Maton Guitars?

Maton was founded in 1946 by Bill May and his brother Reg. The name “Maton” came from combining the words, “May” and  “Tone” but it’s pronounced, “May-Tun”. Products currently manufactured by Maton include acoustic guitars and guitar pickups.

Where are Maton Guitars made?

All Maton Guitars are created by hand at our facility in Box Hill, in Melbourne Australia. You can visit us by booking a factory tour.

Who uses Maton Guitars?

The artists that have used Maton Guitars stretch back to 1946. The list includes Elvis Presley, George Harrison, Keith Richards, Neil Finn, Tommy Emmanuel, Colin Hay, The Offspring, John Butler, Joshua Homme, Dave Grohl, The Amity Affliction, Keith Urban, Tash Sultana, Courtney Barnett and many more.

How many Guitars does Maton Produce a year?

Maton, an Australian guitar manufacturer, produces approximately 6,500 guitars annually. 

How can I get a job at Maton Guitars

Getting a job at Maton Guitars typically involves several steps:

1. **Research and Preparation**: Learn about Maton Guitars, their history, products, and values. Understand the skills and qualities they value in employees.

2. **Check Job Openings**: Regularly visit Maton Guitars’ official website or job boards for any available positions that match your skills and interests.

3. **Prepare Your Resume and Cover Letter**: Tailor your resume to highlight relevant experience, skills, and qualifications that align with the job requirements at Maton Guitars. Write a compelling cover letter expressing your passion for instrument making and interest in working at Maton.

4. **Submit Your Application**: Follow the application instructions provided for the specific job opening. Ensure all required documents are included and submitted on time.

5. **Networking**:  If possible, network and attend industry events where you might meet people connected to the company.

6. **Interview Process**: If selected, prepare for interviews which may include phone interviews, video interviews, and in-person interviews. Be ready to discuss your background, skills, and enthusiasm for working at Maton Guitars.

How can I get an endorsement with Maton Guitars?

You can send links to your work and information about yourself to info@maton.com.au. Unfortunately, due to the large volume of inquiries, we may only be able to respond to successful applicants. Even if you don’t hear from us, THANK YOU! For considering Maton Guitars, without the support of players from around the world we wouldn’t be the company we are today.

Where can I find information about my Maton guitar?

Try the Maton Museum or join our Facebook group to discuss all things Maton with other players that share our passion.

How much is my Maton guitar worth?

Unfortunately, we can’t assist in the valuation of old guitars, but there are groups on Facebook and other online resources that may be able to offer some assistance.

Where can I get a Maton Guitars strap or other merchandise?

Please visit our web shop at https://shop.maton.com.au/.

Can Maton Guitars share my photo or my video?

Please tag us on Facebook or Instagram and we might be able to feature you on our page or stories. We love seeing where the instruments we create end up so don’t be afraid to share!

Guitar Care

What Humidity Level Should my Maton Guitar be stored at?

For storing your Maton guitar, it’s generally recommended to maintain a humidity level between 45% and 55%. This range helps to prevent the wood from drying out or absorbing too much moisture, both of which can potentially damage the instrument. Instruments are sensitive to humidity fluctuations, so investing in a hygrometer to monitor levels in the room where you store your guitar can be beneficial. If humidity levels fall outside the recommended range, consider using a humidifier or dehumidifier to adjust accordingly.

What should I use to clean my Guitar?

Cleaning your Maton acoustic guitar requires gentle care to preserve its finish and materials. Here are some tips for cleaning:

1. **Microfiber Cloth**: Use a soft microfiber cloth to wipe down the guitar after each use to remove fingerprints, dust, and oils. This helps keep the finish clean and shiny.

2. **Polish**: Use a guitar polish that is specifically formulated for acoustic guitars. Apply a small amount to the cloth and gently polish the guitar, following the grain of the wood. Avoid getting polish on the fretboard.

3. **Fretboard**: If your fretboard needs cleaning, use a damp cloth (lightly dampened with water) to wipe it down. Do not use polish on the fretboard. Lemon oil can be used occasionally to condition the fretboard wood, but use it sparingly and wipe off any excess.

4. **Strings**: Wipe down the strings after each use to remove oils and debris. This helps prolong their life and maintains a cleaner sound.

5. **Avoid**: Do not use household cleaners, abrasive cloths, or paper towels as they can scratch the finish or leave residues.

6. **Storage**: Store your guitar in a case or on a stand that protects it from dust and humidity fluctuations when not in use.

Regular maintenance and cleaning will help keep your Maton acoustic guitar looking and sounding its best for years to come.

How often should I change my strings?

The frequency of changing strings on your Maton acoustic guitar depends on several factors:

1. **Playing Frequency**: If you play frequently, you may need to change strings more often, possibly every 1-2 months.

2. **String Condition**: Check the condition of your strings regularly. If they start to sound dull, lose their brightness, or feel rough to the touch, it’s time to change them.

3. **Performance Needs**: If you perform live or record frequently, you might change strings more often to ensure optimal sound quality.

4. **String Type**: Different types of strings (e.g., coated vs. uncoated) have different lifespans. Coated strings generally last longer.

5. **Environmental Factors**: Humidity, sweat, and oils from your hands can affect string longevity. Wipe down your strings after each session to prolong their life.

As a general guideline, acoustic guitar strings typically last between 1 to 3 months with regular playing. However, some players prefer to change them more frequently for a consistently bright sound, especially for recording or performances.

Ultimately, it’s best to develop a sense of when your strings need changing based on how they sound and feel to you. Regular maintenance and string changes will help keep your Maton guitar sounding its best.

What does "String Weight" mean for Acoustic Guitars, how do I choose the right one for me?

String weights for acoustic guitars refer to the thickness or gauge of the strings, which can significantly affect the playability, tone, and overall feel of the instrument. Here’s an explanation of string weights and their implications:

1. **String Gauge Measurement**:
– String gauges are typically measured in thousandths of an inch (e.g., 0.010 inches). The higher the number, the thicker the string.
– Common string gauge sets for acoustic guitars are referred to by the thickness of the high E string (the thinnest string). For example, “Light” gauge strings might be .012-.053 (meaning the high E string is .012 inches thick), while “Medium” gauge could be .013-.056.

2. **Light Gauge Strings**:
– Light gauge strings are thinner and generally easier to play, especially for beginners or players who prefer less tension.
– They tend to produce a brighter and more responsive tone with less sustain compared to heavier gauges.
– Example: .012-.053 gauge set.

3. **Medium Gauge Strings**:
– Medium gauge strings strike a balance between playability and tone.
– They offer more volume, sustain, and a fuller sound compared to light gauges.
– Suitable for various playing styles and genres where a richer tone and projection are desired.
– Example: .013-.056 gauge set.

4. **Heavy Gauge Strings**:
– Heavy gauge strings are thicker and provide more tension.
– They produce a deeper, fuller tone with enhanced sustain and volume, which can be beneficial for fingerstyle playing or genres requiring a strong bass response.
– They require more finger strength to play comfortably.
– Example: .014-.059 gauge set.

5. **Factors Influencing Choice**:
– **Playing Style**: Different gauges can suit different playing styles (e.g., light for strumming, heavy for fingerpicking).
– **Sound Preference**: Thicker strings generally produce a warmer, more resonant tone, while thinner strings can be brighter.
– **Guitar Setup**: The guitar’s build and setup (neck relief, action height) can influence string gauge preference.
– **Player Comfort**: Personal preference and finger strength play a role in choosing a gauge that feels comfortable and facilitates playing technique.

6. **Hybrid Sets**:
– Some manufacturers offer hybrid gauge sets that mix lighter treble strings with heavier bass strings, catering to specific tonal preferences or playing styles.

Choosing the right string gauge involves balancing these factors to achieve the desired tone, playability, and performance characteristics for your acoustic guitar. Experimenting with different gauges can help you find the ideal setup that suits your playing style and preferences.

How can I get my Maton serviced or repaired?

Please visit the repairs page for details of a Maton Authorised Repair Centre in your area.

Is my warranty transferrable?

No, our 12 month manufacturing warranty only applies to the original owner of the guitar. If a guitar is sold via the second hand market the warranty is not transferred to the new owner.

My Instrument looks different from images of the same model online.

All Maton guitars are made by hand from naturally occurring materials. Any perceived differences or “imperfections” are characteristic features of the timber.

Can I adjust the action of my Maton guitar with the screw on the bridge?

The screws on the bridge are only holding the piezo pickup from the inside of your guitar. They cannot be used to adjust the action. You might damage your guitar if you tighten them too much. In case you really want to adjust the action of your guitar, please contact a professional guitar luthier in your area.

Customer Service

Does my Maton come with a Warranty?

Maton guitars come with a warranty that covers manufacturing defects and workmanship issues. Maton offers a 12-month warranty for all Team Built Acoustics two-year warranty for Master Built Instruments to the original purchaser, which covers defects in materials and workmanship under normal use conditions.

It’s important to register your guitar with Maton after purchase to activate the warranty and to keep your proof of purchase (receipt or invoice) in case you need to make a warranty claim. If you have specific questions about the warranty coverage for your Maton guitar, it’s recommended to check the warranty information provided with your guitar or contact Maton directly or through their authorized dealers for clarification.

What do I do if I need to make a Warranty claim?

If you need to claim a warranty on your Maton guitar, here are the steps you should typically follow:

1. **Gather Documentation**: Ensure you have your proof of purchase (receipt or invoice) handy, as this will be required to verify that you are the original purchaser and to establish the date of purchase.

2. **Contact the Authorized Dealer from whom you purchased the guitar**: 

3. **Describe the Issue**: Explain the issue you’re experiencing with your guitar in detail. Be prepared to provide information about the model of your guitar and the nature of the problem.

4. **Follow Instructions**: The authorized dealer will provide you with instructions on how to proceed. This may include shipping the guitar to a designated repair center or bringing it to an authorized service location.

5. **Assessment and Repair**: Maton or their authorized service center will assess the guitar to determine if the issue is covered under warranty due to a manufacturing defect or workmanship issue. If covered, they will repair or replace the guitar as per their warranty terms.

6. **Keep Records**: Keep records of all communications, repair documents, and any receipts related to shipping or repair costs. These may be needed for future reference or in case you need to make additional warranty claims.

It’s important to note that warranty coverage can vary based on the specific terms and conditions set by Maton. Always refer to the warranty documentation provided with your guitar for the most accurate information regarding coverage and procedures for warranty claims.

Can I buy a guitar directly from Maton?

Maton Guitars doesn’t sell directly to the public, please choose an Authorised Maton Delaer that is most convenient for you.

Can I visit Maton Guitars?

Maton Guitars is open to the general public by appointment only, it’s important to note a few details:

1. **Location**: Maton Guitars is located in Box Hill, Victoria, Australia. About 40 minutes by car from the Central Business District of Melbourne

2 **Factory Tours**: Maton occasionally offers factory tours where visitors can see how guitars are crafted and learn more about their manufacturing process. However, availability is limited, so confirming with them in advance is advisable.

Visiting Maton Guitars can be a great opportunity to see firsthand how these renowned instruments are made and to experience their craftsmanship up close.

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